User Support Technician
User support technician
Job details
- LocationWoodbridge, ON
- Salary$31.00 / hour
- Vacancies1 Vacancy
- Employment groups: Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada
- Terms of employmentPermanent, Full time40 hours / week
- Start dateAs soon as possible
- Benefits: Other benefits
- Employment conditions: Morning, Day, Evening
Job requirements
Languages
English
Education
Bachelor's degree
Experience
1 years
Ability to Supervise
5-10 people
Own Tools/Equipment
Computer, Printer, Internet access
Security and Safety
Basic security clearance
Transportation/Travel Information
Public transportation is available
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Physically demanding, Attention to detail, Sitting, Combination of sitting, standing, walking
Personal Suitability
Team player, Accurate, Initiative, Judgement, Client focus, Organized, Effective interpersonal skills
Computer and Technology Knowledge
Networking software, Networking hardware, Networking security, Internet, Wireless networks
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work Setting
Help desk, Telecommunications industry