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User Support Technician

Mississauga - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-109654
 
Employer
:
The CompDoc
 
Job Category
:
IT & Web Design
 
Posting Date
:
June 05, 2021
 
Expiry date
:
December 05, 2021
 
Vacancies
:
1
 
Website
:
 
Salary
:
$30.00 to $32.00 hourly
 
 
 
 

Languages- English


Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years


Experience- 1 year to less than 2 years


Specific Skills-
1. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;


2. Consult user guides, technical manuals and other documents to research and
implement solutions;


3. Provide advice and training to users in response to identified difficulties;


4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts;


5. Participate in the redesign of applications and other software;


6. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;


7. Provide business systems, network and Internet support to users in response to identified difficulties. 


Work Conditions and Physical Capabilities


Fast-paced environment; Work under pressure; Repetitive tasks


Personal Suitability


Effective interpersonal skills; Accurate; Team player; Client focus; Organized