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IT (information Technology) Business Analyst

North York - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-119487
 
Employer
:
Dawn Consultancy Services
 
Job Category
:
IT & Web Design
 
Posting Date
:
October 20, 2021
 
Expiry date
:
April 19, 2022
 
Vacancies
:
1
 
Website
:
 
Salary
:
$42.00 hourly for 35 hours per week
 
 
 
 

Job Responsibilities

• Work closely with colleagues and other business stakeholders to deliver various projects.
• Participate in project definition workshops with clients to develop detailed business requirements and documentation.
• Interact with clients to understand their needs and to anticipate ways in which our solutions can enhance their business processes.
• Business analysis and documentation, system configuration, customer support and solution testing for projects and system enhancements.
• Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.
• Provide specialized levels application support. Identify the root cause of issues, and triage with the appropriate team.
• Source additional support from other teams to resolve underlying issues as needed.
• Maintain the system documentation; run books and required changes to user documentation as incidents are resolved.
• Support the Product Team at specific phases of the development life cycle: Application Lifecycle Management (ALM), design, build, testing, deployment and release.

Qualifications

• Bachelor in Computer Science/similar background, or equivalent preferred
• 3-5 years of experience in a similar role
• Functional knowledge of SAP applications is preferred
• ITIL Certifications preferred


Requires the ability to read, write, communicate, and interpret accurately in English.



Computer and Technology Knowledge

Spreadsheet; Internet; Networking security; Extranet; Intranet; Programming software; Data analysis software; Mapping and data visualization software; MS Office; Enterprise Applications Integration (EAI); Business intelligence; Information Technology Infrastructure Library (ITIL)

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized


Salary & Hours 


$42.00 hourly for 35 hours per week


Location


North YorkON


Remote work available



How to apply?
Please email us your resume along with a cover letter at apply@dawncs.ca