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Customer Success Manager

Toronto - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-120402
 
Employer
:
Devron Developments
 
Job Category
:
Administrative Support
 
Posting Date
:
December 03, 2021
 
Expiry date
:
April 02, 2022
 
Vacancies
:
1
 
Website
:
 
Salary
:
$55,000/ year plus 10% annual bonus
 
 
 
 

OPPORTUNITY:


 


Devron is in search of an exceptional Customer Success Manager to join our team. The culture at Devron is extremely flat, encouraging autonomy and collaboration across all roles and a strong sense of team. Reporting to the Director of Customer Care and the Director of Sales & Marketing, the Customer Success Manager will play a critical role in delivering an exceptional experience for all prospective purchasers and existing homeowners.


 


Role Details:


 


Salary: $55,000/ year plus 10% annual bonus for 37.5 hrs/week


Hours of work: 9am-5pm Monday to Friday


Benefits: Cell phone, Health Benefits, 10 days of paid vacation/year


 


RESPONSIBILITIES:


 


RECEPTION


 



  • Act as the first point of contact in person, via phone and through e-mail for any questions from customers, vendors or general inquiries

  • Manage and maintain hardware and supplies including ordering supplies and managing maintenance contracts for all Devron offices including offsite Sales Centres and Customer Care

  • Oversee day to day maintenance of the office by creating and enforcing policies, preparing memos, letters or power point presentations as required

  • Manage incoming or outgoing mail

  • Assist with managing boardroom and calendars as requested


 


CUSTOMER CARE


 



  • Act as the first point-of-contact for current customers on inquiries related to the projects

  • Draft legal documents including but not limited to amendments and assignments as directed

  • Coordinate relevant key communication pieces for all purchasers, including but not limited to; occupancy letters, unavoidable delay notices and Tarion notifications

  • Disseminate homeowner email communication (“Periodicals”) and manage responses

  • Prepare and Manage all Purchase Orders related to customer care and warranty costs.

  • Assist with various departmental projects


 


SALES & MARKETING


 



  • Monitor and respond to all incoming inquiries on Devron projects; foster relationships with appropriate sales brokerage to relay information and stay up to date on responses

  • Monitor Devron social media channels for public remarks, ensure that Devron residences are not found on MLS, Kijiji or other listing platforms

  • Coordinate elements of new “office” set-up & tear-down for current and future projects (Sales Offices, Customer Care Office etc.); securing cleaners, ordering supplies, managing internet and phone service as directed

  • Assist with public-facing events including attendance management, vendor and collateral coordination

  • Disseminate mass project marketing email communications and manage responses

  • Assist with awards entries for new projects (industry and Sales & Marketing)

  • Assist with various departmental projects

  • Experience using CRM software (Avesdo)


CONTRACT MANAGEMENT



  • Prepare all documents to be sent with the contract

  • Incorporate critical docs, award meeting notes within the contract body

  • Ensure the current sets of drawings are included within the contract docs

  • Request schedule of values, form 1000, WSIB and certificates of insurance

  • Residential real estate development experience on large projects ($50 million +)


CORPORATE


 



  • Plan and manage companywide events as directed

  • Assist with development and implantation of health and safety procedures


 QUALIFICATIONS:


 



  • At least 2 years of proven experience in customer facing roles

  • Hold at least a 1 year post-secondary education credential in administration, or a related field

  • Strong working knowledge of Microsoft Office

  • Excellent interpersonal skills, with emphasis on communication; both verbal and written

  • Ability to follow directions, learn quickly and work independently

  • Excellent organizational skills with an ability to multitask

  • Attention to detail and accuracy


 


To be successful in this role you will need to be a passionate and enthusiastic individual who relishes the chance to take ownership of this role and make it their own.


 


Interested applicants are requested to send Resume/CV and cover letter to jobs@devron.com


 


Please note that Devron is an equal opportunity employer and encourages applications from member of underrepresented groups such as indigenous peoples, persons with disabilities, racialized peoples, youth, and immigrants/newcomers with work authorization.