User support technician
Pi-squared Consulting
Location: 1200 Derry Road E suite 12, Mississauga, ONL5T 0B3
Salary: $32.00 / hour
Vacancies: 1
Employment groups: Students, Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors, Apprentices
Terms of employment: Permanent employment, Full time35hours / week
Start date: As soon as possible
Employment conditions: Day
Employer covers the relocation costs
Job requirements
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
Ability to Supervise
1 to 2 people
Own Tools/Equipment
Computer, Printer, Internet access, Cellular phone
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Sitting
Work Location Information
Relocation costs covered by employer, Willing to relocate
Personal Suitability
Team player, Accurate, Excellent written communication, Excellent oral communication, Effective interpersonal skills
Computer and Technology Knowledge
MAC, Networking hardware, Desktop applications, File management software, Multimedia software, Word processing software, Presentation software, MS Office, MS Windows, Spreadsheet
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work Setting
Startup company, Help desk, Consulting firm