College or other courses in computer science, electronics or network administration
2 years to less than 3 years
Job type: Permanent/full-time
Communicate electronically and in person with users of our client’s products experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Emulate or reproduce technical problems encountered by users. Provide advice and training to users in response to identified difficulties. Provide business systems, network, and Internet support to users in response to identified difficulties. Collect, organize, and maintain a problems and solutions log for future use. Participate in the redesign of applications and our other products. May supervise other technical support workers in this group.
How to apply