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Assistant Manager

Vancouver - BC, British Columbia,CANADA
Job ID
Spokes Bicycle Rentals
Job Category
Sales & Retails
Posting Date
January 19, 2022
Expiry date
July 18, 2022


  • Start date: ASAP
  • Pay rate: $30.5/hrs
  • Benefits: Extended health Care
  • Hours per week: 35, may have to work overtime if needed.
  • Work Shift: It can be daytime, evening, weekends and/or holidays
  • Location: 1798 W. Georgia St., Vancouver, BC


Tasks and Responsibilities:

  • Mentoring and motivating team members to help drive sales while delivering exceptional customer service
  • Acting as the liaison between customers, sales, mechanic and velvet team and management team
  • Support ongoing performance management of the team
  • Creating and monitoring mechanic, valet and cashier's operations schedule
  • Managing the overall workflow of the team
  • Ensure all elements of the Spokes experience meet or exceed customer expectations
  • Manage and solve any customer situation that comes up, including theft, damage, and injury and escalate it to the manager if needed
  • Working with the manager to deliver promotional programs
  • Ability to execute any transaction and troubleshoot transaction issues as they arise
  • Oversee the maintenance and repair of all equipment
  • Assist in developing and implementing of schedules and procedures for safety procedures and preventive maintenance practices
  • Coordinate daily customer service operations
  • Staying up-to-date with detailed knowledge on new and existing products


Job requirements:

  • Secondary (high) school graduation certificate
  • 2-3 years of experience in customer service/sales or in the bike rental industry
  • Effective interpersonal skills
  • Good oral and written communication in English
  • Proficient in MS Office


How to apply

Please send your resume and cover letter at