Shift Manager - Fast Food Restaurant

* Work Condition: Permanent / Full-time

* Work Hours: 40 to 60 hours / week

* Employment conditions: Overtime, Early morning, Morning, Day, Evening, Shift, Weekend, Night

* Education: Secondary (high) school graduation certificate

*Experience: 1 year to less than 2 years

*Ability to Supervise: 3-4 people

*Language: English

 

People Supervision:

- Leads by example and demonstrates the importance of treating every team member and guest with respect

- Assists the Restaurant Manager in recruitment and retention strategies

- Reacts immediately to issues requiring attention during the shift

- Provides ongoing, specific direction to team members

- Encourages an exciting and fun work environment while motivating team members to meet goals

- Trains, orientates and monitors new team members, using Positional Training System and feedback binder

- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

 

Hospitality Supervision:

- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

- Assists in the running of company-wide incentive programs

 

Operations Supervision:

- Displays knowledge of and works in compliance with applicable legislation

- Complies with and enforces all Tim Hortons operating standards

- Ensures that all product and packaging is properly merchandised and stocked

- Responsible for shift cash procedures

- Maintains operational efficiency through use of positioning charts

- Supervises team members to ensure primary and secondary duties are completed

- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

- Keeps current on all new information on Portal or available through Townhall meetings

- Assists the Restaurant Manager in transactions during their shift

- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

- Escalates to management any issues and or problems

 

Health & Safety:

- Train staff in sanitation and safety procedures

- Works in compliance with the occupational health and safety legislation

- Knows, understands and follows safe work practices and procedures

- Uses or wears personal protective equipment or clothing as required

- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents