Accommodation Service Manager

Imperial Grand Forks Holdings Inc. is looking for a full-time “Accommodation Service Manager” for their Motel in Grand Forks, BC

Job Title: Accommodation Service Manger (NOC: 0632)

Vacancy: 1

Job Type: Full Time, Permanent 

Language: English 
Education: Completion of Secondary School. 
Experience: 2 to less than 3 years

Wage: C$ 27.50/hour

Working Hours: 8 Hours per day or 40 hours per week (Full-Time), Permanent

Address: 7389 Riverside Drive Grand Forks, BC, V0H 1H0

Main Duties:

-        Provide training, motivating, and coaching team members to provide exceptional service to our guests.

-        Resolve guest complaints in person, by phone or through written message, handling all guest interactions with the highest level of hospitality and professionalism.

-        Proactively manage handle-with-care guests, accommodating special requests whenever possible.

-        Prepare budget and monitor revenues and expenses.

-        Implement marketing strategies.

-        Schedule staff, review hours and complete payroll records.

-        Use software programs for guest and internal communication, adding notes, check-in/out functions, adjusting reservations and calendars, changing housekeeping statuses etc

-        Inform the clients about the facilities and the use.

-        Develop and implement policies and procedures for the daily operations.

-        Enforce policies and procedures as pet the instructions Be able to perform front desk duties also.

-        Check all the rooms and make sure all the maintenance work is done before allotting the room.

-        Make sure rooms are equipped with all the supplies, clean and welcoming before check in’s.

-        Ensuring that Health, Wellness & Safety standards are met and are completely familiar with motel emergency procedures.

Additional Skills:

-        Able to supervise 1 to 2 people.

-        Must be an a team player having excellent oral and written communication, client focused

-        Take full responsibility of safety procedures while renting out.

-        Knowledge of computer (Ms Word & Ms Excel)

-        Combination of sitting, standing, walking

Interested Candidates are requested to apply online to: Jobs.royalimperial@gmail.com