General Manager

The Company Operating Name: Immediate Response Force Inc o/a Immediate Response Service

Title of Position: General Manager

Business Address: 2550 Matheson Blvd E, Unit 134, Mississauga, ON L4W 4Z1

No# of Positions: 1

Terms of Employment: Full Time, Permanent - Year round

Language Requirement(s): English

Wage: $105,000.00 to $115,000.00 / year

Benefits Package (if applicable): none

Hours (each week): 32 -40 hours per week

Location of work: 2550 Matheson Blvd E, Unit 134, Mississauga, ON L4W 4Z1

Education: Completion of College/CEGEP

Work Experience: 3 years to less than 5 years

Job Introduction

Immediate Response Force Inc o/a Immediate Response Service (IRS is looking to add a General Manager to our team. This position description assumes that the individual has satisfied all basic requirements for employment by Immediate Response Force Inc o/a Immediate Response Service (IRS), including, but not limited to: police check) reference and background check, minimum age, and minimum education.  Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee.  The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management

Role Responsibility:

The General Manager is the business leader of Immediate Response Service (IRS) in a specific geographical market. He or she must have an acute awareness of the market environment, and demonstrate sound business, financial, and growth-oriented management practices in support of multiple business customers; and, as the senior executive in the area office, provide leadership, coaching and direction to the entire office team. 

The General Manager is primarily responsible for the growth and profitability of the business and retention of existing accounts through excellent service delivery

Duties:

• Provide direct supervision, guidance, and support of office personnel including recruitment, training, scheduling, corrective actions, and adherence to company policy.
• Manage the business development actions. Perform business development for the area office, including prospecting, presentations, development of RFP responses in coordination with the Response Team, contract negotiations, and closing of new business.
• Ensure that the planned profitability of all services is realized by utilizing sound financial management principles and continual review of appropriate management information reports (e.g., Profit & Loss, Job Profitability, Weekly Hours, Budgeting, Collections etc.)
• Ensure that all Office personnel understand, and comply with, all applicable Federal and Provincial Legislation regarding Employment Standards, Human Rights, Labour Codes, Occupational Health and Safety Acts and Immediate Response Service (IRS) policy and procedures  
• Ensure that Immediate Response Service (IRS) is providing quality service to our clients and that these accounts are operated in a manner consistent with established policies, contracts, and applicable laws.  Maintain an active, strong client relations program by making frequent personal visits to discuss any problems or recommendations for the improvement of service provided.

Decision Making Authority:

Independent:

• Customer service requirements within the local market of the district office
• Selection of area office managers and supervisors
• Development and oversight of action plans for building and retaining business
• Forecasting of labour needs, labour rates, labour availability, and quality of personnel available for various positions
• Full P&L ownership of the branch financials including but not limited to:
• Revenue targets
• PBITA targets
• Wage Management
• Direct cost management such as overtime and training

Participative:

• Staffing requirements
• Decisions on entering new markets and business plan development and measurement of risk
• Negotiate terms and condition of new and existing agreements and seek required corporate approvals for non-standard agreements
• Works with senior management to establish and implement succession planning processes and leadership development programs

Skills Required in an Ideal Candidate :

• Efficiency in oral and written communication

• Demonstrate strong consultative, analytical and business development skills

• Plan and organize
• Proficiency with Microsoft Office Applications
• Superior customer service orientation
• Drive change and innovation
• Coaching, mentoring, motivating
• Conceptual thinking and strategizing
• Ability to discern customers’ needs
• Assess and evaluate situations
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research and develop the market
• Mediate conflict with tact, diplomacy
• Develop and carry out a business plan
• Negotiate
• Analyze and reduce complexities
• Develop effective customer relations
• Set attainable goals for self and others
• Ability to recognize cause and effect
• Identify details and alternatives
• Lead through teamwork, collaboration and cooperation

Other Related Attributes That Would Enhance Hiring Consideration:

• Prior experience independently managing all aspects of a business enterprise
• Experience in solution sales or other service-industry sales
• Understanding of the demographics and business environment of the local market

ABOUT THE COMPANY:

IRFI is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Contact Information: Please send your resume to hr_irfi@outlook.com