Support Service Manager (WC915)

Support Service Manager - Malaspina Gardens in Nanaimo

WestCana is looking for strong full-time Support Service Manager in Nanaimo.

Do you have a strong combination of culinary and management experience!? Our business cares for seniors, but experience in this industry is not required - we are looking for the right person and will consider the right combination of management and experience from the hotel, restaurant or cruise ship industry. 

Support Service Manager Must Haves:

• Must be willing to work the hours necessary to ensure the effective operation of the facility.
• The candidate must be willing to be registered in the CSNM Program and dedicated to learn the industry and residential care guidelines.  
• Holds and Maintain Valid Food Safe Level 1 and WHIMS Certificates.
• Clear Criminal Record Check, including vulnerable sector, through the Ministry of Justice upon hire and every 5 years thereafter.
• Satisfactory proof of COVID-19 vaccinations.

What WestCana will offer you:

• Competitive Salary 
• 4 weeks vacation and 10 days of sick entitlement, as we believe in employees’ well being.
• A standard 8AM – 4PM schedule (with flexibility to modify as required).
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.
• Internal opportunities for growth and development, since we believe in promoting from within.
• Educational opportunities where we will fund your education, if approved, to help advance your career with us.
• A Talent Management Program where we will grow and develop you into supervisor and managerial roles, if desired.
• A fun environment with company events and activities. We celebrate site anniversaries, years of service, professional appreciations, staff appreciation events and an annual Holiday party.  

Support Service Manager Responsibilities:

• Supervisory duties include but not limited to
• Recruiting, training and developing staff;
• Scheduling, assigning and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts
• and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources.
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs/standards are met and costs remain within approved budget allocations.
• In collaboration with the WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
• Monitors all operating expenditures, as well as purchases and stores inventory.
• Ensures all audits are completed as required, and corresponding Action plan to remedy any inefficiencies.
• Communicates safety concerns through; Team Member meetings, huddles, memos, communication books.
• Facilitates WCB paperwork and corresponding return to work programs for staff who are injured in the workplace.
• Other duties include but not limited to scheduling, inventory, month end report, weekly receivers’ reports, audits and reports, regular monthly Team Member meetings, site/corporate meetings including occupational health and safety, Infection control, food committee.
• Performs other related duties as assigned.

Support Service Manager Nice to Haves:

• CSNM (Certified in Nutritional Management with current standing in the Canadian Society of Nutritional Management).
• Previous experience in a long term care or assisted living facility with working knowledge of Therapeutic diets and residential guidelines according to the health authority.