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User support technician

Brampton - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-143203
 
Employer
:
Riowell Alarm Inc.
 
Job Category
:
Technician & Mechanic
 
Posting Date
:
April 29, 2022
 
Expiry date
:
April 28, 2023
 
Vacancies
:
1
 
Website
:
 
Salary
:
$32.00/hour
 
 
 
 

Job requirements

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
Ability to Supervise
1 to 2 people; 5-10 people
Computer and Technology Knowledge
Word processing software; TCP/IP; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Security software; MS Office; Wireless networks; Desktop applications; .NET
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

How to apply

By email

info@riowell.com