User support technician
Riowell Alarm Inc.
Job location: Brampton - ON, Ontario
Job ID: #JP247-143203
Employer: Riowell Alarm Inc.
Job Category: Technician & Mechanic
Vacancies: 1
Salary: $32.00/hour
Posting date: April 29, 2022
Expiry date: April 28, 2023
Job requirements
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
- Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
- Ability to Supervise
- 1 to 2 people; 5-10 people
- Computer and Technology Knowledge
- Word processing software; TCP/IP; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Security software; MS Office; Wireless networks; Desktop applications; .NET
- Personal Suitability
- Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
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How to apply
By email