User support technician
Salary: $30.00 / hour
Work Location: 250 Yonge St. suite 2201, Toronto, ON M5B 2L7
Vacancies: 3
Terms of employment: Permanent, Full time 30- 35 hours/week
Start Date: As soon as possible
Employment conditions: Day
Job requirements
Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Consulting firm
Work Conditions and Physical Capabilities
Fast-paced environment
Ability to Supervise
1 to 2 people
Computer and Technology Knowledge
Word processing software; MS Windows; Internet; JavaOS; Networking software; Networking security; Servers; Presentation software; Programming software; Software development; MS Office
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized