User support technician

User support technician (NOC 22221)

By HTL Construction Ltd

8163 146 St, Surrey, BC, V3S 3A6

We are seeking a User support technician to join our team.

Start date: as soon as possible

$33-35 per hour, 1 Full time- permanent, 30 hours per week

Requirements:

• Post secondary education in related field
• 2 years of work experience
• Language required: English
• Location of work: 8163 146 St, Surrey, BC, V3S 3A6
• Email resume to: hltconstruction001@gmail.com

Key duties of the role:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software