Software technical support analyst

1226235 B.C. Ltd DBA Rish Consulting is looking for a Software technical support analyst. This opening is for a full-time Software technical support analyst role within our organization. Please refer to the detailed job description provided below: 

Wages: $33 Hourly

Job Type: Full-time, permanent (at-least 37.5 hours per week) 

Language: English 

Experience: At-least 1 year of work experience required in a similar role.  

Job Title:    Software technical support analyst

Start date of employment: ASAP 

Positions Available: 1 

Minimum Education:  Completion of a college program in computer science, computer programming or network administration is required.

Job Location: Suite 203 A, 535 Tranquille Road Kamloops, BC, V2B 3H5

Job Description: 

• Functions as the key contact for all requests from a broad range of users for technical support.
• Provides consultation and support; communicates effectively to convey complex technical information.
• Prioritizes and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures.
• Suggests, tests, implements and evaluates solutions.
• Coordinates and interacts with other ITS teams and functions as a liaison between ITS and users to communicate end-user needs and ensure effective solutions are implemented.
• Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users; coordinates implementation, installation, and training.
• Analyzes and plans technical support. Documents support plans and establishes implementation schedules.
• Analyzes and resolves computer hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms.
• Maintains records of work activities and documents recurring, difficult or complex problems; identifies trends, and recommends solutions and resources.
• Advises and assists with recommendations to departmental management and Information Technology team on equipment purchases and training needs.
• Coordinates contact with vendors as needed to assist with support activities.
• Actively participates in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
• Provides work direction and coordination of work activities to other technical staff and interns.
• Attends training sessions, conferences, classes and utilizes online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies.

How to apply: 

Please email resumes to jobs@rishconsulting.ca