Field Service Technician

Job Description :

• As a level One Field Service Technician, the candidate must be team oriented and flexible, and actively seek to share information and assist their peers.
• Possesses solid communication skills, both oral and written.
• Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.
• Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.
• Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.
• Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
• Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray,CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow up calls with the customer to ensure satisfaction of work.

The Candidate : 

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. 

• Responsible for meeting daily service repair needs and driving customer satisfaction
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings
  • Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
  • Maintains clear and concise business communication, both oral and written
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs.
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Comply with all applicable U.S. export control and security regulations.