User Support technician
2392951 ALBERTA INC O/A ASSETGURU SOLUTIONS require one User Support technician at Brooks AB to serve its clients
Location - Office 105,350 Aquaduct Drive, Brooks, Alberta T1R1C8
One, Full time, Permanent position
Education- Completion of a college program in computer science, computer programming or network administration
Work experience - 1-2 years of work experience in the relevant areas of IT support/Administration
Wages- 22$ Hourly for 35-40 hrs a week
Duties -
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software with other group of experts
Completion of a college program in computer science, computer programming or network administration
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