Customer Service Supervisor

Guangson Consulting Richmond Ltd. (RMD) is a professional consulting firm that offers international students in Canada with school enrollment, credit transfer, visa and custodian applications etc. We are currently looking to hire a Customer Service Supervisor responsible for the following job duties.

Job Duties：

• Ensure that the team provides excellent customer service to clients seeking information and assistance with related matters.
• Handle escalated customer inquiries or complaints.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
• Maintain records of customer interactions and team performance, and generate reports on key performance metrics and trends.
• Offer ongoing training and development opportunities for team members to improve their skills and knowledge.
• Assist with budget preparation for the customer service department.
• Performs other related duties as assigned.

Qualification：

• Completion of college diploma is required.
• Minimum of two-year experience in similar position is required.
• Excellent oral and written communication skills.
• Highly organized and flexible.
• Ability to multitask and meet changing deadlines.

Benefit package: 4% of paid vacation

Employment Condition:

Location: 5911 No.3 Rd #150, Richmond, BC V6X 0K9

Compensation: $26.50 Per hour, 30~40 hours per week

Terms of employment: Permanent, Full time