User support technician
Cartika Internet Solutions Provider Inc.
Job location: Scarborough - ON, Ontario
Job ID: #JP247-242654
Employer: Cartika Internet Solutions Provider Inc.
Job Category: Others
Vacancies: 1
Salary: 29.05
Posting date: December 27, 2023
Expiry date: June 27, 2024
Languages
- English
Education
- Secondary (high) school graduation certificate
Experience
- 7 months to less than 1 year
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 3-4 people
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
- Medical benefits till the individual become eligible for Ontario health benefits, 5 days paid sick leave per year and 10 business days of paid vacation per year.
Work Location
100 Dynamic Drive suite 201
Scarborough, ON
M1V 5C4
Salary
- $29.05 / hour
Vacancies
- 1 Vacancy
Terms of Employment
- Permanent employment Full time, 32.5 hours per week
Start Date
- As soon as possible
How to apply
By email
internetsolutions.cartika@yahoo.com
By mail
100 Dynamic Drive suite 201
Scarborough, ON
M1V 5C4