Front end supervisor - retail

Location: Brampton, ON L6Y 0V6

Salary: $24.15 per hour for 35 hours per week

Number of vacancies: 1

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment 

Job Responsibilities:

• Drive high-level service by fostering growth and collaboration among front-end retail staff.
• Oversee smooth register & checkout operations, review staffing levels, hire and train new staff, address customer issues, and support associates for exceptional customer transactions.
• Ensure all safety and security protocols are followed
• Work with store management to identify process efficiencies, define impulse items for display, and other special projects.
• Ensures all SOP for transactions and interactions at the front of the store are followed;
• Conducts meetings and other special events to communicate clear goals to team;
• Ensures store team executes tasks and daily activities in accordance with store plan
• Assists in training of new cashiers and cross training of other staff
• Ensures opening/closing procedures are executed in accordance with company guidelines
• Assists in scheduling, staffing selection, and hiring to achieve staffing needs
• Monitor and evaluate staff performance
• Respond and resolve customer issues and complaints
• Ensure all areas are properly stocked and organized
• Monitor cash handling and other financial activities

Eligibility Requirements:

• High school diploma or equivalent
• 2- 3 years of supervisory & retail experience in a supervisory or managerial role preferred
• Strong knowledge of customer service principles and practices
• Proven ability to lead, motivate, and manage staff
• Excellent communication, organizational, and problem-solving skills
• Able to remain calm and professional in stressful situations
• Proficient in basic computer software applications

Submit your resume to the email address given below

 fashioniq@outlook.com