User Support Technician
U V CONN INC.
Job location: Brampton - ON, Ontario
Job ID: #JP247-246637
Employer: U V CONN INC.
Job Category: IT & Web Design
Vacancies: 1
Salary: 29.00
Posting date: February 01, 2024
Expiry date: September 30, 2024
User support technician
by Employer U V CONN INC.
Job details
- Location: 22 Sky Harbour Drive suite 2, Brampton, ON, L6Y 0V7
- Salary: 29.00 hourly / 37.5 hours per Week
- Terms of employment: Permanent employmentFull time
- Start date: Starts as soon as possible
- Benefits: Other benefits
- vacancies: 1 vacancy
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Work setting
- Private company, corporation or industry
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Supervision
- 5-10 people
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Own tools/equipment
- Cellular phone
Benefits
Other benefits
- Parking available
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.