USER SUPPORT TECHNICIAN

COMPANY SUMMARY: Inchol Solutions is a software company specializing in software and web
solutions, dedicated to providing high quality and low-cost products and services to its customers
worldwide.

COMPANY OPERATING NAME: Inchol Solutions Inc.

BUSINESS ADDRESS: 207-2963 Glen Drive, Coquitlam, BC V3B 2P7

JOB SUMMARY: We are seeking to hire a valuable member for our Technical Support team. The team
member will be providing professional services to our clients as per the job requirements mentioned
below.

JOB TITLE: USER SUPPORT TECHNICIAN

NO. OF POSITIONS: 1

JOB DESCRIPTION AND DUTIES:

• Coordinate with customers to resolve all technical issues and escalate same if required.
• Read technical manuals & guides to confer with users.
• Investigate and resolve problems to help the users.
• Identify the needs of users and train them on proper software use.
• Provide proper network, and internet support to the users.
• Create documentation and manuals for use by other users.
• Developing, designing, or creating new applications and software
• Maintain a log of technical issues encountered by users for the QA team to analyze and
• work with them to rectify the issues.
• Keeping up-to-date knowledge and implementing while working

EDUCATION, EXPERIENCE AND LANGUAGE REQUIREMENTS:

• Completion of Senior Secondary is required.
• Completion of a college program in computer science, computer programming or network
• administration is required.
• An apprenticeship training of 2 or more years or 1 or more years of experience working in
• the occupation is required.
• Excellent communication skills in English

ADDITIONAL SKILLS AND OTHER REQUIREMENTS:

• Effective interpersonal skills
• Client focus and dependability
• Must be a team player, flexible, reliable, and organized.
• Strong computer literacy including effective working skills.

TERMS OF EMPLOYMENT: Permanent, Full-time, Long Term

HOURS OF WORK: 36 hours per week

WAGES: $30.77

OVERTIME: One and half times the regular wages as per provincial regulations

BENEFITS PACKAGE:

• Insurance from Workplace Safety and Insurance Board covered by employer.
• Vacation pay as per provincial regulations will be paid each payday on a semi-monthly basis.

LOCATION OF WORK: 207-2963 Glen Drive, Coquitlam, BC V3B 2P7

ANTICIPATED START DATE OF EMPLOYMENT: As soon as possible.

Preference given to applicants who are Canadian citizens, Canadian Permanent Residents,
New Immigrants, Indigenous Persons / Aboriginals, Visible Minorities and Vulnerable Youth.

Please note that multiple submissions by one individual for this position will not be considered.
Submissions will be reviewed and those who we believe might be a perfect addition to our team will
be contacted. If interested in this position, please apply by email at job@inchol.com or by mail to the
business address with a resume and cover letter.

We thank all applicants for their interest in the position; however, only those selected for interviews
will be contacted.