User Support Technician
Job Title: User Support Technician
Business: Tejas Solutions
Business Address: 241 Clarence Street Suite 30, Brampton, Ontario L6W 4P2
No. of Vacancy: 1
Start Date: As soon as possible
Terms of Employment: Permanent Employment (Full-time)
Pay Rate and Hours: $28.85/hour for 30 to 40 hours/week.
Language: English
Education: College Diploma or equivalent experience
Experience: 7 months to less than 1 year
Benefits: 4% vacation pay
Work Setting: Information technology (IT) consulting.
Job Duties:
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computers.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
- Managing incidents.
Work conditions and physical capabilities: Fast-paced environment, Work under pressure.
Supervision: No supervision responsibility.
Personal Suitability: Ability to multitask, Excellent Oral Communication.
Employment Groups: Youth, Persons with disabilities, Veterans, Indigenous people, and Newcomers to Canada, Mature Workers, and Visible minorities.
How to apply: Email info@tejassolutions.com with your resume and cover letter
Who can apply: If you are a Canadian citizen or a permanent resident of Canada.