Customer service represenative supervisor

Customer Service Representative Supervisor

Job details

• Location: 1502 Speers Road, Oakville, ON L6L 2X7
• Salary: 62,000 annually/ 32.5 hours per week
• Terms of employment: Permanent employment Full time
• Day, Evening, Flexible Hours, Morning, Shift, Weekend
• Start date: Starts as soon as possible
• Benefits: Other benefits

 Overview

Languages

• English

Education

• Secondary (high) school graduation certificate

Experience

• 1 year to less than 2 years

Work setting

• Retail business

Responsibilities

Tasks

• Coordinate and oversee daily operations to ensure efficient customer service delivery.
• Collaborate with other departments to streamline work processes and improve interdepartmental communication.
• Develop and implement work schedules and procedures to ensure adequate staff coverage and operational efficiency.
• Monitor and verify work quality and accuracy, ensuring compliance with company standards and customer expectations.
• Identify training needs and organize skill development programs to enhance team performance.
• Prepare and submit reports on team productivity, customer feedback, and operational performance.
• Resolve workplace challenges, provide technical guidance, and implement strategies to increase productivity and service quality.
• Conduct performance reviews to evaluate staff effectiveness, provide feedback, and implement improvement plans.
• Assign tasks and supervise employees, ensuring that customer service representatives meet their daily objectives.
• Establish and maintain customer service standards, ensuring a consistent and high-quality experience for clients.
• Monitor sales and customer interactions to identify opportunities for improved service delivery and sales support.
• Implement customer service improvements based on feedback to enhance client satisfaction and brand reputation.

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• MS Outlook

Area of specialization

• Retail store

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
•  

Benefits

• Other benefits
• Free parking available

Who can apply to this job?

Only apply to this job if:

 You are a Canadian citizen, a permanent or a temporary resident of Canada.

You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

employmentcarsbyjatin@outlook.com