User support technician
Efovinity Inc
Job location: Oakville - ON, Ontario
Job ID: #JP247-263087
Employer: Efovinity Inc
Job Category: IT & Web Design
Vacancies: 1
Salary: $36.50/hr
Posting date: August 05, 2025
Expiry date: February 05, 2026
Job details
- Location - Oakville, ONL6H 5R7
- Work location - On site
- Salary - 36.50 hourly / 35 to 40 hours per week
- Terms of employment - Permanent employment Full-time
- Starts as soon as possible
- vacancies - 2 vacancies
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks