Job Position- User Support Technician
Location- Calgary, Alberta
Salary- $20 per hour
Permanent, Full-Time
Hours of Work: 35 hours per week
Early morning, Evening, Shift, Flexible hours, Morning, On call, Day, Weekend, Overtime required
Starts as soon as possible
Vacancies- 1 Vacancy
Responsibilities
Tasks
Troubleshoot, diagnose, and resolve hardware, software, network, and other technical problems.
Provide technical guidance, support, and training to users based on their identified needs.
Assist users with business systems, network connectivity, and Internet-related issues.
Maintain and update a detailed log of technical problems and their solutions for reference by other support staff.
Contribute to the improvement and redesign of applications, software, and related systems.
Provide direction or supervision to other technical support staff when required.
Communicate with users both electronically and in person to identify, understand, and document technical issues.
Review user guides, technical manuals, and other resources to research and implement effective solutions.
Additional information Transportation/travel information
Own transportation
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Large workload
Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Ability to multitask
Who can apply for this job?
The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada
other candidates, with or without a valid Canadian work permit
Direct Apply
By Direct Apply
Additional ways to apply
By email tejindervirk@tngwebsolutions.ca
By Phone no 587-700-7500