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Seasonal Tax Expert- Canada Remote

Canada-wide, Canada Wide,CANADA
 
 
 
Job ID
:
#JP247-49711
 
Employer
:
Intuit Canada
 
Job Category
:
Accounting & bookkeeping
 
Posting Date
:
August 16, 2019
 
Expiry date
:
May 31, 2020
 
Vacancies
:
200
 
Website
:
 
 
 
 

Overview


Ready for a new seasonal opportunity with the #1 tax software company in Canada?


If you have experience as a tax preparer, are highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada Tax Expert opportunity.  As a Tax Expert, you will empower Intuit customers to complete their taxes. 


TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists.


Responsibilities



  • Answer TurboTax customer phone calls and delivering a professional, personalized customer service experience every time

  • Demonstrate empathy toward customers, empowering and partnering with them to help them feel confident to do their own taxes   

  • Proactively seek out and deliver the right answer for each customer

  • Successfully troubleshoot, resolve issues and answer complex tax questions using our defined practices, procedures and company policies

  • Document customer interactions

  • Assist customers filing tax returns


Qualifications



  • Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income.

  • Must have prepared a minimum of 60 personal tax return prepared per year over the last three years

  • In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills

  • Excellent written communication skills including spelling and proper use of grammar

  • Strong understanding of computers and software

  • Experience preparing Quebec personal tax returns (TP1) a plus

  • Experience providing support in a call center environment a plus


To apply, please add and message me on LinkedIn: Nihad Kayali/Senior Talent Acquisition