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User support technician

Mississauga - ON, Ontario,CANADA
Job ID
Job Category
IT & Web Design
Posting Date
August 27, 2019
Expiry date
April 27, 2020

Job requirements




College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years


2 years to less than 3 years

Start Date

As soon as possible

Working Hours

Permanent, Full time 40 hours / week

Ability to Supervise

3-4 people


Bonus, Disability benefits, Medical benefits, Dental benefits, Vision care benefits

Employment conditions

Overtime Working hours from 08:30 to 17:00

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Employer doesn’t cover the relocation costs

Work Location Information

Relocation costs not covered by employer

Personal Suitability

Team player, Accurate, Excellent written communication, Initiative, Judgement, Excellent oral communication, Client focus, Organized, Effective interpersonal skills

Computer and Technology Knowledge

Device drivers, Networking software, Networking hardware, Internet, Servers, Desktop applications, File management software, Security software, Presentation software, Communication software, Programming software, Database software, MS Windows, MS Office, Data analysis software, TCP/IP

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work Setting

Help desk


How to apply

By email:

By mail:

3198 Orlando Drive

Missisauga, ON

L4V 1R5

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.