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Customer Service Supervisor

Markham - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-57186
 
Employer
:
Apple Blossoms Center
 
Job Category
:
Education & Training
 
Posting Date
:
December 29, 2019
 
Expiry date
:
January 28, 2020
 
Vacancies
:
1
 
Website
:
 
Salary
:
 
 
 
 

Job Duties:


 



  • Coordinate and assign work to team to provide information to customers and to handle post-sales customer services to parents

  • side of our school

  • Plan routine work and office procedures within the client service Perform general customer service duties

  • Might order supplies and maintain workstations

  • Able to analyse situation and resolve client service issues.

  • Identify customer service issues and train the team for improvements

  • Able to make sound decisions in client service matters.

  • Periodically make report to present to the team to improve customer service

  • Follow-up clients’ question and complaints with Chinese social medias. (e.g. WeChat)

  • Familiar with needs with the market


 


Qualifications:


 



  • A minimum of post secondary education

  • Minimum 2 years of relevant work experience in customer service

  • Excellent understanding and communication skills in Mandarin


 


Compensation:


 



  • The compensation for this position is 26CAD per hour on 35 hour work week Monday to Friday

  • This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation