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Customer Service Supervisor

Markham - ON, Ontario,CANADA
Job ID
Anewtex Inc
Job Category
Customer Service
Posting Date
January 14, 2020
Expiry date
May 14, 2020

This is a Full Time Permanent Position

Job type: Full-Time Permanent


Job Duties:


  • Coordinate, schedule and assign work to team.

  • Provide information to customers. Perform general customer service duties.

  • Analyze situations and resolve client service issues.

  • Handle pre-sale inquiries/orders and customer care after sales is closed.

  • Plan routine work and office procedures within the client service.

  • Team training for improvements when necessary.  Report to direct manager as requested. 

  • Order office supplies to maintain workflow.

  • Social media customer services. i.e., follow-up clients’ inquiries, complaints, etc.

  • Familiar with the market needs.





  • A minimum of post-secondary education

  • Minimum 2 years of relevant work experience

  • Excellent understanding and communication skills under Chinese business norms.






  • The compensation for this position is 27CAD per hour on 35 hour work week Monday to Friday

  • This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation