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Customer Service Supervisor

Markham - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-57929
 
Employer
:
Anewtex Inc
 
Job Category
:
Customer Service
 
Posting Date
:
January 14, 2020
 
Expiry date
:
May 14, 2020
 
Vacancies
:
1
 
Website
:
 
Salary
:
 
 
 
 

This is a Full Time Permanent Position


Job type: Full-Time Permanent


 


Job Duties:


 



  • Coordinate, schedule and assign work to team.

  • Provide information to customers. Perform general customer service duties.

  • Analyze situations and resolve client service issues.

  • Handle pre-sale inquiries/orders and customer care after sales is closed.

  • Plan routine work and office procedures within the client service.

  • Team training for improvements when necessary.  Report to direct manager as requested. 

  • Order office supplies to maintain workflow.

  • Social media customer services. i.e., follow-up clients’ inquiries, complaints, etc.

  • Familiar with the market needs.


 


 


Qualifications:


 



  • A minimum of post-secondary education

  • Minimum 2 years of relevant work experience

  • Excellent understanding and communication skills under Chinese business norms.


 


 


 


Compensation:


 



  • The compensation for this position is 27CAD per hour on 35 hour work week Monday to Friday

  • This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation