HARDWARE TECHNICAL SUPPORT ANALYST
JOB DUTIES
HARDWARE TECHNICAL SUPPORT ANALYST
- Technicians in this unit group provide first-line inter-company technical support to employees experiencing difficulties with computer hardware and with communications software.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Interacting with users of all different levels of computer capabilities
Compensation & Hours:
Salary: 30.50 CAD Per Hour
Working hours: Minimum 32 hours per week
Overtime Rate: $45.75 per hour starting after 44 hours per week
Holiday pay: 4% of gross pay
JOB DETAILS:
Available Position: 1
Experience Required: 1 year to less than 2 years
Education Required: College/CEGEP or equivalent experience
Job Type: Employee
Job Title: HARDWARE TECHNICAL SUPPORT ANALYST
Job Status: Full Time / Permanent
Business Operating Name: 2324472 ONTARIO Inc. o/n Danphe Business Solutions
Business Address: 52 Rivermere court, Brampton, ON, L7A 1R4
Work Location: 102-115 Matheson Blvd West, Suite 117, Mississauga, ON, L5R 3L1
Email: info@danphe.ca
Website: http://www.danphe.ca
Contact No.: 647-478-2557
Extn: 241
Opportunity is open to apply for Students, Youth, Visible Minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.