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HARDWARE TECHNICAL SUPPORT ANALYST

Mississauga - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-63261
 
Employer
:
2324472 ONTARIO Inc. o/n Danphe Business Solutions
 
Job Category
:
IT & Web Design
 
Posting Date
:
February 11, 2020
 
Expiry date
:
June 11, 2020
 
Vacancies
:
1
 
Website
:
 
Salary
:
30.50 Per Hour
 
 
 
 

JOB DUTIES


HARDWARE TECHNICAL SUPPORT ANALYST



  • Technicians in this unit group provide first-line inter-company technical support to employees experiencing difficulties with computer hardware and with communications software.

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Reproduce, diagnose and resolve technical problems encountered by users

  • Provide advice and training to users in response to identified difficulties

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Participate in the redesign of applications and other software

  • Interacting with users of all different levels of computer capabilities


Compensation & Hours:


Salary: 30.50 CAD Per Hour


Working hours: Minimum 32 hours per week


Overtime Rate: $45.75 per hour starting after 44 hours per week


Holiday pay: 4% of gross pay


JOB DETAILS:


Available Position: 1


Experience Required: 1 year to less than 2 years


Education Required: College/CEGEP or equivalent experience


Job Type: Employee


Job Title: HARDWARE TECHNICAL SUPPORT ANALYST


Job Status: Full Time / Permanent


Business Operating Name: 2324472 ONTARIO Inc. o/n Danphe Business Solutions


Business Address: 52 Rivermere court, Brampton, ON, L7A 1R4


Work Location: 102-115 Matheson Blvd West, Suite 117, Mississauga, ON, L5R 3L1


Email: info@danphe.ca


Website: http://www.danphe.ca


Contact No.: 647-478-2557


Extn: 241



Opportunity is open to apply for Students, Youth, Visible Minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.