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ANALYST SYSTEM TECHNICAL SUPPORT

Mississauga - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-64274
 
Employer
:
NexGen Technology
 
Job Category
:
IT & Web Design
 
Posting Date
:
February 20, 2020
 
Expiry date
:
June 20, 2020
 
Vacancies
:
1
 
Website
:
 
Salary
:
30.80 Per Hour
 
 
 
 

JOB DUTIES


ANALYST SYSTEM TECHNICAL SUPPORT



  • Identifying the nature of the hardware, software, or networking issue

  • Deploy software, hardware and networking systems and provide technical support

  • Perform root cause analysis, troubleshoot and resolve problems either on-site or at a client location

  • Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software

  • Talking directly to the customer to determine the nature of the technical issue and responding to technical support tickets

  • Connecting to the customer’s computer system via remote access to resolve incident / work tickets

  • Initiate and implement relevant technologies and product services.

  • Provide technically the best and accurate solutions to customers.

  • Traveling to the customer’s office or server location for hardware and network malfunctions

  • Installing new hardware systems, software upgrades or networking cables.

  • Implement established procedures and processes to meet client objectives.

  • Recommend suggestions to improve efficiencies.


Compensation & Hours:


Salary: 30.80 CAD Per Hour


Working hours: Minimum 30 hours per week


Overtime Rate: $46.20 per hour starting after 44 hours per week


Holiday pay: 4% of gross pay


JOB DETAILS:


Available Position: 1


Experience Required: 1 year to less than 2 years


Education Required: College/CEGEP or equivalent experience


Job Type: Employee


Job Title: ANALYST SYSTEM TECHNICAL SUPPORT


Job Status: Full Time / Permanent


Business Operating Name: NEXGEN TECHNOLOGY Inc.


Business Address: 5087 Sunray Drive, Mississauga, ON, L5R 2W2


Work Location: 2260 Bovaird Drive East#202, Brampton, ON L6R 3J5


Email: info@nexgentechnology.com


Website: http://www.nexgentechnology.com


Contact No.: 6474303303


Extn: 100



Opportunity is open to apply for Students, Youth, Visible Minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.



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