ANALYST SYSTEM TECHNICAL SUPPORT

JOB DUTIES

ANALYST SYSTEM TECHNICAL SUPPORT

• Identifying the nature of the hardware, software, or networking issue
• Deploy software, hardware and networking systems and provide technical support
• Perform root cause analysis, troubleshoot and resolve problems either on-site or at a client location
• Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software
• Talking directly to the customer to determine the nature of the technical issue and responding to technical support tickets
• Connecting to the customer’s computer system via remote access to resolve incident / work tickets
• Initiate and implement relevant technologies and product services.
• Provide technically the best and accurate solutions to customers.
• Traveling to the customer’s office or server location for hardware and network malfunctions
• Installing new hardware systems, software upgrades or networking cables.
• Implement established procedures and processes to meet client objectives.
• Recommend suggestions to improve efficiencies.

Compensation & Hours:

Salary: 30.80 CAD Per Hour

Working hours: Minimum 30 hours per week

Overtime Rate: $46.20 per hour starting after 44 hours per week

Holiday pay: 4% of gross pay

JOB DETAILS:

Available Position: 1

Experience Required: 1 year to less than 2 years

Education Required: College/CEGEP or equivalent experience

Job Type: Employee

Job Title: ANALYST SYSTEM TECHNICAL SUPPORT

Job Status: Full Time / Permanent

Business Operating Name: NEXGEN TECHNOLOGY Inc.

Business Address: 5087 Sunray Drive, Mississauga, ON, L5R 2W2

Work Location: 2260 Bovaird Drive East#202, Brampton, ON L6R 3J5

Email: info@nexgentechnology.com

Website: http://www.nexgentechnology.com

Contact No.: 6474303303

Extn: 100

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