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NETWORK OPERATOR

Brampton - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-64274
 
Employer
:
NexGen Technology
 
Job Category
:
IT & Web Design
 
Posting Date
:
February 20, 2020
 
Expiry date
:
June 20, 2020
 
Vacancies
:
1
 
Website
:
 
Salary
:
32.50 Per Hour
 
 
 
 

JOB DUTIES


NETWORK OPERATOR 



  • Provide internal and external assistance by monitoring the various networks of customers.

  • Responsible for network performance by monitoring the network, analyzing the network and resolving network problems.

  • Must support, connect and troubleshoot complex WAN and LAN environments.

  • Should be able to coordinate network and customer-related issues with other technicians.

  • Take charge of the process systems and alarms to offer accurate incident tracking, documentation, and notification.

  • Resolve any hardware operating system issues and complete regular physical checks of all the equipment in the server room.

  • Develop a tracking system to log requests, monitor progress, and track problem resolution.

  • Provide continuous status information to ensure customer satisfaction.

  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

  • Respond to technical issues as they arise.

  • Identify patterns of failure and implement solutions to fix the problems.

  • Must have a fundamental knowledge of monitoring tools and provide any needed assistance.

  • Keep track of the issues faced by internal and external customers.

  • Follow the proper procedure to attend to the complaints logged and escalate them quickly.

  • Make sure the organizations stick to the workstation network standards.

  • Have adequate knowledge of technological developments in the ICT and customer care industry.

  • Should be able to configure, support and troubleshoot Microsoft operating systems.


Compensation & Hours:


Salary: 32.50 CAD Per Hour


Working hours: Minimum 32 hours per week


Overtime Rate: $48.75 per hour starting after 44 hours per week


Holiday pay: 4% of gross pay


JOB DETAILS:


Available Position: 1


Experience Required: 1 year to less than 2 years


Education Required: College/CEGEP or equivalent experience


Job Type: Employee


Job Title: NETWORK OPERATOR


Job Status: Full Time


Business Operating Name: NEXGEN TECHNOLOGY Inc.


Business Address: 5087 Sunray Drive, Mississauga, ON, L5R 2W2


Work Location: 2260 Bovaird Drive East#202, Brampton, ON L6R 3J5


Email: info@nexgentechnology.com


Website: http://www.nexgentechnology.com


Contact No.: 6474303303


Extn: 100



Opportunity is open to apply for Students, Youth, Visible Minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.