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Technical support supervisor

Markham - ON, Ontario,CANADA
Job ID
CDI Computer Dealers Inc.
Job Category
IT & Web Design
Posting Date
June 30, 2020
Expiry date
October 30, 2020

Technical support supervisor manages a group of bench and repair technicians to ensure Test and Audit process, upgrading and repair of equipment is completed accurately and within prescribed timelines.  Train and develop employees and determine best practices for future initiatives and improved work procedures by performing the following duties

  • Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Combination of sitting, standing & walking

  • Candidate must be Team player, Accurate, Excellent written communication, Initiative, Judgement, Excellent oral communication, Client focus, Organized, Effective interpersonal skills

 As Technical support supervisor, your duties may include:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Monitor overall performance of test and audit process by ensuring that lots are completed, accurate and closed within acceptable time lines

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Ensure integrity and accuracy of audit reporting by working with employees to follow appropriate procedures, double checking reports and correcting errors found by purchasing department

  • Create images that are new to CDI test and audit ensuring server is up to date and space availability

  • Emulate or reproduce technical problems encountered by users

  • Provide advice and training to users in response to identified difficulties

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Participate in the redesign of applications and other software

  • Supervise other technical support workers in the group.

  • Motivate employees and encourage teamwork between groups


- Education Requirement: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 year

- Work Experience: 1 year to less than 2 years