Responsibilities
Being the first point of contact for the clients on the Help Desk department.
Providing excellent customer service (including inbound telephone and email).
Helping customers with order/delivery inquiries, and taking ownership of seeing these through to resolution
Ensuring a totally seamless customer experience and providing product advice
Dealing with complaints and escalations
Requirements
English to a very high standard written
Previous Customer Service / Hospitality experience (Essential)
Excellent listening skills, to fully understand and document the issues as they are reported.
Outstanding telephone manners. Communication skills are essential in the role.
Customer-service minded.
Target-driven and willing to progress within Customer service sector.
immediate availability