Customer Service Representative

Responsibilities

Being the first point of contact for the clients on the Help Desk department.
Providing excellent customer service (including inbound telephone and email).
Helping customers with order/delivery inquiries, and taking ownership of seeing these through to resolution
Ensuring a totally seamless customer experience and providing product advice
Dealing with complaints and escalations

Requirements

English to a very high standard written
Previous Customer Service / Hospitality experience (Essential)
Excellent listening skills, to fully understand and document the issues as they are reported.
Outstanding telephone manners. Communication skills are essential in the role.
Customer-service minded.
Target-driven and willing to progress within Customer service sector.
immediate availability