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IT (Information Technology) Business Analyst

North York - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-88336
 
Employer
:
Dawn Consultancy Services
 
Job Category
:
IT & Web Design
 
Posting Date
:
October 24, 2020
 
Expiry date
:
June 23, 2021
 
Vacancies
:
2
 
Website
:
 
Salary
:
$39.50 - $41.00 per hour for 35 hours a week
 
 
 
 

Job Responsibilities              



  • Work closely with colleagues and other business stakeholders to deliver various projects.

  • Participate in project definition workshops with clients to develop detailed business requirements and documentation.

  • Interact with clients to understand their needs and to anticipate ways in which our solutions can enhance their business processes.

  • Business analysis and documentation, system configuration, customer support and solution testing for projects and system enhancements.

  • Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.

  • Provide specialized levels application support. Identify the root cause of issues, and triage with the appropriate team. Source additional support from other teams to resolve underlying issues as needed.

  • Maintain the system documentation; run books and required changes to user documentation as incidents are resolved.

  • Support the Product Team at specific phases of the development life cycle: Application Lifecycle Management (ALM), design, build, testing, deployment and release.


 Qualifications



  • Bachelor in Computer Science/similar background, or equivalent preferred

  • 3-5 years of experience in a similar role

  • Functional knowledge of SAP applications is preferred

  • ITIL Certifications preferred


 Computer and Technology Knowledge


Spreadsheet; Internet; Networking security; Extranet; Intranet; Programming software; Data analysis software; Mapping and data visualization software; MS Office; Enterprise Applications Integration (EAI); Business intelligence; Information Technology Infrastructure Library (ITIL)


Personal Suitability


Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized


How to apply? 


Please email us your resume along with a cover letter at apply@dawncs.ca