General manager - financial, communications and other business services

Job Description

• Liaise with all departments, including Operations, Finance, Sales, Customer Service, Human Resources, etc., to align on objectives, risks/opportunities, and plans.


• Responsible for Financial management of projects, including P&L and recognizing business opportunities and putting together bids to win new business as well as negotiating and agreeing contracts.

• Working with Directors to formulate and implement business strategy, plans, operational best practice, policy, and procedure company-wide

• Driving cross-functional projects to completion and developing systems to track progress towards operational goals

• Supporting business activities such as brand strategy, product positioning, messaging and resource planning

• Contribute actively in driving sales, strategy and product development initiatives and business development targeted to grow the business

• Drive the development and execution of the organization’s operational strategy to achieve profitability, cash flow, and business goals and objectives through its operations

• Ensure measurement and effectiveness of all internal and external processes throughout all layers of the operational structure

• Review and update current reports to demonstrate the success of operational activities, analyze results, report on key metrics, and findings.

• Create current reports to demonstrate the success of operational activities, analyze results, report on key metrics, and findings. Use these metrics to drive future strategies in various cities and/or markets

• Introduce and augment “best practices” processes and concepts for multi-location verticals into this business to foster higher levels of operational execution efficiency and excellence in the enterprise

• Build and promote an organizational culture that is focused on the principles of Extreme Ownership

• Exceptional negotiation skills to vet and develop contract and relationship agreements with outside vendors to the greatest benefit of the company

• Manage day to day relationships with third parties to ensure compliance while maximizing output and execution

• Ensure that business processes are systematized to ensure consistent service delivery, increasing productivity, and regulatory compliance

• Update job knowledge by remaining aware of new regulations, reading professional publications, maintaining personal networks, and participating in professional organizations

 Skills & Abilities

• A strategic mindset, and ability to lead the development and execution of comprehensive plans tied to concrete business outcomes with minimal supervision


• Solution-oriented and entrepreneurial, with a demonstrable track record of driving progress and delivering outcomes.


• Financially focused, with a data-driven approach to making decisions that positively impact the bottom-line


• High emotional intelligence; capable of connecting with, supporting, and developing team members across a range of communication styles and organizational levels


• Strong process/project management skills, with a high level of attention to detail and the ability to prioritize and juggle multiple priorities in a fast-paced environment


• Effective written and verbal communicator, adept in conveying information concisely and accurately

Experience/Education

• Bachelor’s degree


• Budgetary responsibilities  $100,001 - $500,000

• Must have operations experience at a senior executive level, with a minimum of five years

• Solid operational and change management skills

• Workforce Management/Capacity Planning

• Process reengineering and optimization

• Strong problem-solving, organizational, interpersonal and communication skills

• Demonstrated ability to manage multiple tasks with concurrent deadlines

• Working knowledge of Microsoft suite of products including PowerPoint

• A seasoned professional who is also a fresh thinker

How to apply? 

Please email us your resume along with a cover letter at apply@dawncs.ca