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Analyst System Technical Support

Etobicoke - ON, Ontario,CANADA
 
 
 
Job ID
:
#JP247-93779
 
Employer
:
Gloxtar Inc.
 
Job Category
:
IT & Web Design
 
Posting Date
:
November 25, 2020
 
Expiry date
:
September 26, 2021
 
Vacancies
:
1
 
Website
:
 
Salary
:
30.50 CAD/hr
 
 
 
 

Analyst System Technical Support


Job description:



  • Provide technically the best and accurate solutions to customers.

  • Traveling to the customer’s office or server location for hardware and network malfunctions

  • Identifying the nature of the hardware, software, or networking issue

  • Deploy software, hardware and networking systems and provide technical support

  • Talking directly to the customer to determine the nature of the technical issue and responding to technical support tickets

  • Connecting to the customer’s computer system via remote access to resolve incident / work tickets

  • Initiate and implement relevant technologies and product services.

  • Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software

  • Perform root cause analysis, troubleshoot and resolve problems either on-site or at a client location

  • Installing new hardware systems, software upgrades or networking cables.

  • Implement established procedures and processes to meet client objectives.

  • Recommend suggestions to improve efficiencies.


Personal Suitability: Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized


Computer and Technology Knowledge: MS Windows; Database software; Intranet; Servers; Security software; Data analysis software; MS Office; SharePoint; Business diagram software


Compensation & Hours:


Salary: $30.50 CAD Per Hour


Working hours: Minimum 32 hours per week


Overtime Rate: $45.75 per hour starting after 44 hours per week


Holiday pay: 4% of gross pay


JOB DETAILS:


Job Title: Analyst System Technical Support


Available Position: 1


Experience Required: 1 year to less than 2 year


Education Required: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience


Job Type: Employee


Job Status: Full Time / Permanent


Business Operating Name: Gloxtar Inc.


Work Location: 23 Westmore Dr, Suite 306-B, Etobicoke, ON, M9V 3Y7


Email: info@gloxtar.com


Website: http://www.gloxtar.com


Contact No.: 1-855-561-4500


Opportunity is open to apply for Students, Youth, Visible Minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.