Customer Service Manager

1182326 BC Ltd. (FutureGen Communications) is an authorized Telus & Koodo dealer.  We deal with individuals and businesses by providing mobiles, internet, TV Bundles, Home phones and Home Security cameras. We also deal with business plans specifically designed for companies depending upon the connections and services needed. We have multiple stores in the lower mainland and are looking for a “Customer Service Manager” to join our team in Surrey.

Position: Customer Service Manager

Terms of employment: Permanent / Full Time

Vacancy: 1

Start Date: As soon as possible

Salary: $30/ hour for 40 hours per week

Language: English

Education: Secondary (High) school Graduate. A university degree or a college diploma will be an asset.

Experience: 2 to 3 years.

Location: Unit 106, 12499 88 Ave, Surrey, BC.

Customer Service Manager (NOC 0621) will have to perform all of these duties:

Implement price and credits policies; Develop and implement marketing strategies; Determine merchandise and services to be sold; Negotiate with the vendors for best deals and supply of the merchandise; Determine staffing requirements; Manage staff and assign duties; Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; Locate, select and procure merchandise for resale; Plan budgets and monitor revenues and expenses; Resolve problems that arise, such as customer complaints and supply shortages; Attend the meetings and conference calls for proper flow of the information; Make policies to provide best customer service. Educate the staff on regular basis about new products and promotions. Recruit, hire and supervise staff and/or volunteers; Plan, organize, direct, control and evaluate daily operations. Make policies to provide the best customer service.

Additional Skills and Personal Suitability: Excellent etiquette, good computer skills; attention to detail; team player; excellent oral communication; focused; Reliability.

Interested Candidates are requested to send their resume at: futuregen.career@gmail.com

We thank all who apply, but only candidates selected for an interview will be contacted. Only individuals who meet this qualification are asked to send resumes.