User Support Technician

Languages- English

Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience- 1 year to less than 2 years

Specific Skills-
1. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;

2. Consult user guides, technical manuals and other documents to research and
implement solutions;

3. Provide advice and training to users in response to identified difficulties;

4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts;

5. Participate in the redesign of applications and other software;

6. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;

7. Provide business systems, network and Internet support to users in response to identified difficulties. 

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks

Personal Suitability

Effective interpersonal skills; Accurate; Team player; Client focus; Organized