Receptionist

Job Description:

Specifically, you will be responsible for the following:

• Managing Reception

• Determining basic client needs via phone, chat, text and e-mail;

• Ability to probe for information and determine client needs;

• Handling Inbound and Outbound phone calls, and contributing the following: Learning phone scripts; Scheduling in-person, phone, or Skype consultations; Maintaining client management systems by noting key information for the Consultants; Following up through emails, text and phone calls; and Adhering to call quality standards;

• Learning in-house customer management systems (in-house training provided);

• Fulfilling requests by clarifying desired information; completing transactions; and forwarding requests to the appropriate party;

• Maintaining customer service database by entering data / information;

• Participating in weekly team meetings and one-on-one meetings with the Client Intake Manager, and accepting feedback on performance based on calls booked and following scripts; and

• Updating personal knowledge base by participating in sales and educational opportunities.

Qualifications:

• Experience working with Canadian Immigration experience is an asset.

• Hands-on experience in sales, business development, business to business sales, and call centers

• Superior communication skills, as well as the ability to build relationships with potential clients and using persuasive sales ability to schedule immigration consultations.

• Demonstrated efficiency with time management, multi-tasking and problem-solving abilities.

• Nice to have: fluently speaking a language other than English

• Ability to work both within a team as well as independently.

• Highly detail oriented and excellent follow up skills.

Education:

• Bachelor's Degree (preferred)

Experience:

• Front desk: 1 year (preferred)

• Administrative experience: 1 year (required)