Retail Store Supervisor
Job requirements
Languages: English
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Ability to Supervise: 3-4 people
Work Conditions and Physical Capabilities:
Fast-paced environment, Work under pressure, Tight deadlines, Handling heavy loads, Combination of sitting, standing, walking, Walking, Standing for extended periods, Attention to detail
Personal Suitability:
Organized, Flexibility, Accurate, Effective interpersonal skills, Excellent oral communication, Client focus, Team player, Reliability
Additional Skills:
Hire and train or arrange for training of staff
Order merchandise
Establish work schedules
Specific Skills
Assign sales workers to duties,
Authorize payments by cheque,
Authorize return of merchandise,
Sell merchandise,
Prepare reports on sales volumes,
merchandising and personnel matters,
Supervise and coordinate activities of workers,
Resolve problems that arise, such as customer complaints and supply shortages, Organize and maintain inventory
Main Duties:
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on the performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.