Administrative Assistant

One Holding Inc.
Job location: Vancouver - BC, British Columbia
Job ID: #JP247-102186
Employer: One Holding Inc.
Job Category: Administrative Support
Vacancies: 1
Salary: CAD$17/h
Posting date: May 28, 2021
Expiry date: June 27, 2021

Duties and Responsibilities:

  • Answer general phone inquiries using a professional and courteous manner
  • Advise prospective, new, and existing clients regarding the visa services, and all other inquires
  • Create and maintain client records, both electronic and physical files, if applicable
  • Schedule and confirm appointments
  • Aid clients in a deeper understanding of visa and immigration services
  • Greet clients and visitors to the firm in a professional and friendly manner
  • Forward incoming general e-mails to the Sales and Educational departments
  • Assist in Visa application analysis
  • Comply with all company procedures and policies including IRCC and/or ICCR regulations.
  • Proactively contribute to the ongoing development of departmental processes and policies.
  • Create and maintain records in our CRM database
  • Receive and process orders on behalf of customers in an efficient and accurate manner, as well as provide visa/immigration status updates.

 

Required Skills

  • Ability to manage relationships and expectations on various levels
  • Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude).
  • A focus on delivering a personal experience to customers
  • Appreciative, with an interest to provide exceptional customer service
  • Ability to follow internal and Government procedures
  • Ability to multitask and prioritize
  • Ability to follow oral and written instructions
  • Very detail-oriented

 

Qualifications and Competencies (required)

  • Previous experience of at least 2 years as an Administrative Assistant
  • Excellent communication skills in English and Portuguese, both verbal and written.
  • Sound computing skills, including GSuite (Google Docs and Spreadsheet), MS Word, Excel, and CRM.

 

Bonus points for:

  • Previous experience in an Immigration/Visa agency of at least 1 year

 

 

Pay Rate/ Salary: CAD$17 per hour

 

If you meet the requirements of this position and wish to apply, please submit your resume and cover letter to jobs@oneimmigration.ca

Applicants are asked to apply based on the options above, phone calls will not be accepted.

This position is open to all qualified applicants & only those shortlisted will be notified.