Administrative Assistant
One Holding Inc.
Job location: Vancouver - BC, British Columbia
Job ID: #JP247-102186
Employer: One Holding Inc.
Job Category: Administrative Support
Vacancies: 1
Salary: CAD$17/h
Posting date: May 28, 2021
Expiry date: June 27, 2021
Duties and Responsibilities:
- Answer general phone inquiries using a professional and courteous manner
- Advise prospective, new, and existing clients regarding the visa services, and all other inquires
- Create and maintain client records, both electronic and physical files, if applicable
- Schedule and confirm appointments
- Aid clients in a deeper understanding of visa and immigration services
- Greet clients and visitors to the firm in a professional and friendly manner
- Forward incoming general e-mails to the Sales and Educational departments
- Assist in Visa application analysis
- Comply with all company procedures and policies including IRCC and/or ICCR regulations.
- Proactively contribute to the ongoing development of departmental processes and policies.
- Create and maintain records in our CRM database
- Receive and process orders on behalf of customers in an efficient and accurate manner, as well as provide visa/immigration status updates.
Required Skills
- Ability to manage relationships and expectations on various levels
- Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude).
- A focus on delivering a personal experience to customers
- Appreciative, with an interest to provide exceptional customer service
- Ability to follow internal and Government procedures
- Ability to multitask and prioritize
- Ability to follow oral and written instructions
- Very detail-oriented
Qualifications and Competencies (required)
- Previous experience of at least 2 years as an Administrative Assistant
- Excellent communication skills in English and Portuguese, both verbal and written.
- Sound computing skills, including GSuite (Google Docs and Spreadsheet), MS Word, Excel, and CRM.
Bonus points for:
- Previous experience in an Immigration/Visa agency of at least 1 year
Pay Rate/ Salary: CAD$17 per hour
If you meet the requirements of this position and wish to apply, please submit your resume and cover letter to jobs@oneimmigration.ca
Applicants are asked to apply based on the options above, phone calls will not be accepted.
This position is open to all qualified applicants & only those shortlisted will be notified.