User support technician
Nextgen System Canada
Job location: North York - ON, Ontario
Job ID: #JP247-224924
Employer: Nextgen System Canada
Job Category: IT & Web Design
Vacancies: 3
Salary: $28.85/hour
Posting date: October 03, 2023
Expiry date: June 02, 2024
Location: 53 St Regis Cres S. suite 201D, North York, ON M3J 1Y8
Salary: $28.85/Hour
Terms of employment: Permanent, Full time 37.5 hours/week
Start date: As soon as possible
Employment conditions: Day, Morning, Overtime
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 3-4 people
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player