Inbound Customer Service

Job description:

Overview

Permanent, Full Time, Day, 40 hours per week.

Start Date: As soon as possible.

• Respond to inquiries over the phone and in person by providing information to consumers and the public.
• Assist several departments in facilitating work and service of the entire company’s product line.
• Work together with clients to identify issues and make sure the right questions are addressed.
• Respond to all client questions and put out a report for management to evaluate.
• Coordinate meetings and appointments for the clients and provide administrative support accordingly.
• Maintain awareness of all consumer needs and offer effective responses and make sure the data is accurate and verify it for all customer care.
• Perform various administrative and other functions, including but not limited to conflict checks, maintain, and organize client files, and maintain client lists.