Help Desk Technician

Position: Help Desk Technician

Job Type: Full Time, Permanent

Start Date: As Soon as Possible

Language: English

Salary: $30.77/Hourly

Minimum Education: Bachelor’s degree

Positions Available: 1

NOC Group: 22221

NOC Job Title: Help Desk Technician

Employer: RNG Immigration Consultancy Ltd.

Job Location(s): 933 12 Street, New Westminster, BC V3M 4K7

 Duties/ Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

 Experience:

1 years to less than 2 years

 Work conditions and physical capabilities:

Accurate

Client focus

Organized

Team player

Ability to multitask

 How to apply:

Email: service@rngimmigration.com