User support technician
Paul Gupta & Associates
Job location: Oakville - ON, Ontario
Job ID: #JP247-247940
Employer: Paul Gupta & Associates
Job Category: IT & Web Design
Vacancies: 1
Salary: 30
Posting date: March 06, 2024
Expiry date: January 06, 2025
Job Description
Salary: $30.00 / hour
Location: 1100 South Service Road West., Oakville, ON L6L 5T7
Vacancies: 1
Terms of employment: Permanent, Full time 35 hours/week
Start Date: As soon as possible
Employment conditions: Day, Morning, Overtime
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 3-4 people
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player