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Network support analyst

North York - ON, Ontario,CANADA
Job ID
Dawn Consultancy Services
Job Category
IT & Web Design
Posting Date
October 24, 2020
Expiry date
August 23, 2021
$33.00 - $35.00 per hour for 35 hours a week

Job Responsibilities              

  • Maintain security, privacy, transparency and compliance with Microsoft Azure Trust Center Protect cloud applications and services with Azure Key Vault.

  • Manage and maintain computer networks, hardware, software, and all configurations.

  • Research clients’ data requirements and use the evidence to detect, calculate, deduce, and assess the needs of the system and network.

  • Responding to technical support tickets and talking directly to the customer to determine the nature of the technical issue.

  • Visit customer’s office or server location for hardware and network malfunctions.

  • Monitoring, measuring and reporting on performance, capacity and quality of Production networks and converged Enterprise networks.

  • Participate or lead in testing, evaluation and benchmarking upgrades to new and existing LAN/WAN supported products.

  • Provide up-to-date network documentation and inventories. .Be an active member in disaster recovery planning.

  • Work with the Security team on projects and with the Compliance team on audits.

  • Designing and implementing network infrastructure in our production data centers and remote offices


  • College, CEGEP with minimum 3 years to 5 years of experience at similar capacity with an IT firm

  • Knowledge of Data and Network Security is a plus, any cloud and data migration experience is desirable

  • CCNA or similar certification will be an added advantage

  • Ability to self-educate and take initiative when needed

  • Excellent relational/communication/writing/phone skills

  • Flexibility and multitasking

  • Process and systems minded

  • Proficient in Microsoft Excel and Word a must 

  • Requires the ability to read, write, communicate, and interpret accurately in English.

  • This position requires the ability to read and write technical reports

 Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Combination of sitting, standing, walking; Tight deadlines

Computer and Technology Knowledge

Device drivers, networking software, networking hardware, Networking security, Security software

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

How to apply? 

Please email us your resume along with a cover letter at